Terms & Conditions

1. Overview

Plumber Pro AI (trading name of Zia & Zuko Ltd, SC881108) offers a done-for-you website design and build service for UK sole trader plumbers:

• Plumber website build service - three options: one-off handover build (we build, we hand over source code and login details, your responsibility from that point), managed site (we host, maintain, and make edits on your behalf for a monthly retainer), and managed with triage (managed site plus an after-hours AI enquiry handling system built on n8n, operated by us, which reads and sorts enquiries by urgency and can offer photo quotes for smaller jobs).

These terms apply to all products and services. Where a term applies only to a specific product type, it is labelled accordingly.

2. Managed subscriptions

Billing

Managed website retainers (and any other recurring subscription) are charged monthly in advance. Your first charge is taken when the retainer begins. Subsequent charges are taken automatically on the same date each month. All prices are shown inclusive of any applicable charges - no VAT is currently added (Zia & Zuko Ltd is not VAT-registered at the time of writing).

Managed retainer pricing

A managed plumber website is £795 plus £49/month at current pricing; the managed option with after-hours AI triage is £1,195 plus £49/month. The one-off handover build (£595 at current pricing) has no monthly fee. All website prices are a starting point and are quoted individually based on your requirements; extra pages or features are quoted at £75/hour.

Cancellation

You may cancel your managed retainer at any time, with no notice required and no cancellation fee. On cancellation, your access continues until the end of the current paid period. You are not charged for the following month. No pro-rata refund is given for the remainder of the current paid period, except where stated in the Refund Policy.

Payment processing

Plumber Pro AI does not see, store or process your card details. Payments are handled by Stripe, our PCI-compliant payment processor. Stripe holds your card details on their own systems. By entering your card details you authorise Plumber Pro AI to take the agreed subscription charge through Stripe on the schedule above, until you cancel.

Price changes

We may change subscription prices for new customers at any time. For existing subscribers, any price increase requires at least 30 days written notice. You may cancel without penalty before the new price takes effect.

VAT

Zia & Zuko Ltd is not currently VAT-registered. The prices shown are the all-in prices you pay. If we register for VAT in future, existing subscribers will receive at least 30 days written notice before any VAT-related change to their invoice.

3. Website build service

One-off handover build

The one-off build fee (£595 at current pricing) is charged on acceptance of the project. The build typically takes 5-10 business days from the kick-off call. One round of revisions is included. On completion you receive the full source code, your Netlify account login, and any other access details needed to manage the site. From that point the site is entirely your responsibility - hosting, domain renewal, content updates, and any future development. We do not provide ongoing support for handover builds unless separately agreed in writing.

Additional pages beyond the standard 5-page build are quoted individually before work begins. Additional revision rounds beyond the one included are charged at £75/hour, quoted in writing before work begins.

Managed site retainer

Managed site and managed-with-triage plans include a one-time build fee plus a monthly retainer (£49/mo at current pricing). The build fee is charged on acceptance. The first month's retainer is charged on the day your site goes live - typically Day 5-10 from kick-off. Subsequent monthly charges are taken automatically on the same date each month.

The retainer covers: hosting, SSL certificate, security, backups, and unlimited minor content edits (new service area, price change, updated copy, new service listed). For managed-with-triage plans the retainer also covers operation and monitoring of the after-hours triage workflow. Work that goes beyond standard minor edits (new pages, structural redesign, new features) is quoted in writing at £75/hour before any work begins.

You may cancel the managed retainer at any time with no notice required. The site remains live through the end of the current paid month. On cancellation of a managed plan we export your site files and hand them over to you so you can host the site elsewhere if you wish. No pro-rata refund is given for the unused portion of the current month.

Ownership - website builds

For one-off handover builds: you own the site and all its code from the moment it is handed over.

For managed builds: you own all content, copy, and images used on the site. The underlying code (Next.js build, configuration, and any custom components we write) remains the property of Zia & Zuko Ltd during the retainer period. On cancellation we hand over the site files so you can continue to use the site, but the code is provided as-is with no support commitment.

For managed-with-triage plans: the after-hours triage workflow (n8n nodes, routing logic, AI prompt configuration) is owned by Zia & Zuko Ltd and is not transferred on cancellation. The workflow is switched off when the retainer ends.

4. Your responsibilities

• Providing accurate information during sign-up and onboarding
• For website builds: providing your content (logo, images, copy) promptly at kick-off. Delays caused by late content delivery extend the build timeline accordingly
• For managed plans: notifying us promptly if you change your business name, service area, or contact details
• Complying with the terms of any third-party services connected to your site or workflow
• Ensuring your domain renewal is kept up to date (for handover builds where you own the domain)

5. Limitations

We do not guarantee specific enquiry volumes, job counts, search ranking positions, or revenue outcomes. Results depend on your local market, your follow-up approach, and how you use the website and triage system. Website search rankings depend on factors outside our control including competitor activity, Google algorithm changes, and the age and authority of your domain.

Our liability to you is limited to the fees you have paid us in the 12 months prior to any claim. We are not liable for indirect or consequential losses.

6. Support

Support is provided by email at alex@plumberproai.co.uk during UK business hours (Mon-Fri, 9am-5pm). SaaS product issues: we aim to respond within 1 business day for account-level problems. Website build and managed plan queries: same-business-day for urgent issues (site down), up to 3 business days for non-urgent requests.

7. Governing law

These terms are governed by the laws of Scotland. Any disputes are subject to the exclusive jurisdiction of the Scottish courts.

8. Contact

Zia & Zuko Ltd (trading as Plumber Pro AI)
Company Number: SC881108
Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP

Email: alex@plumberproai.co.uk