Instant Lead Response
Reply to every new enquiry within 60 seconds - without picking up the phone.
Every missed call, contact-form submission, and Facebook message gets a personalised reply within 60 seconds. Day, night, weekend. By the time the customer thinks about calling the next plumber, they're already talking to you.
Most plumbing leads don't get lost - they get out-waited.
A customer's hot water has just gone. They google plumbers, ring three. Whoever answers first wins the job. If you're under a sink with your phone on silent, that's not you. Industry data is brutal here: response times over 5 minutes drop conversion by 80%. Two hours later, it's basically zero.
How Instant Lead Response runs in your business.
We connect to your existing phone number
No new number. No app to install. Calls you miss are detected at the carrier level and trigger the system instantly.
A personalised SMS goes out in under 60 seconds
The text uses your name, mentions you're on a job, and asks a single qualifying question so the conversation starts moving without you.
AI handles the back-and-forth
If the customer replies, an AI conversation continues naturally - answering pricing questions, qualifying urgency, even booking a slot if your diary's connected. You see the full thread when you're ready.
Hot leads get escalated to you
Emergency keywords (leak, flood, no hot water) trigger a separate alert straight to your phone. Routine enquiries just sit in the thread until you're back at the van.
Recover £200–£500/month in jobs you'd otherwise lose.
Plumbers we audit are typically losing 8–15 leads a week to slow response alone. At an average plumbing job value of £180–£280, this one automation pays for itself in the first fortnight.
Questions plumbers ask about Instant Lead Response.
Will customers know they're texting a bot?+
The first reply is just a quick confirmation - same kind of message you'd send yourself. The AI follow-up is conversational and trained on your business specifically, so it doesn't sound robotic. If a customer asks something it can't answer, it tells them you'll be in touch shortly.
What if I don't want AI replying to customers?+
That's fine - we can set this up as SMS-only. Missed call → personalised text → you take it from there. You still get the speed-to-lead win without the AI conversation layer.
Does it work outside business hours?+
Yes, that's most of where the value is. Calls that come in at 9pm Sunday still get an instant reply. You wake up Monday with three booked jobs instead of three voicemails.
What if the customer rings instead of texting back?+
Then they ring you back as normal - the SMS is opt-in for the customer. Most do reply because it's frictionless, but you don't lose anyone who prefers a call.
Find out what your plumbing business is leaking - in 2 minutes.
Answer 11 short questions and we'll show you exactly where the money is going. No call. No commitment. No pressure.
UK sole trader plumbers only. We'll show you the number you're losing every month.